We believe that everyone should be able to change their mind. That’s why we offer a 30 day exchange period for any brand name design listed in our shop in any of our standard sizes. We will refund, replace or issue store credit for any manufacturer defect, and shipping damages. Custom designs will not be eligible for a refund.
Other refunds will be at management discretion. Refunds is only possible once the kits have been received back in sale-able condition. There are no refunds on custom kits.
SHIPPING AND DELIVERY POLICY
Tracking numbers are emailed to the address you entered when order was placed or the main email address on your TyreVogue Store Account, as soon as the package leaves our warehouse. Please contact us, if you have not received your tracking information.
*All products are not available for same day shipping. A lead time of minimum 2 days is required after the order is placed. In some cases, we may ship partial orders. If you are interested in initiating a partial shipment, please contact us
Most of our shipments are handled by UPS, Fedex and DHL. Using these provider, we will ship the package as door delivery. If TyreVogue must ship via alternate carrier from method selected during checkout, we will attempt to contact you first with information regarding the change. If there is a significant difference in the pricing between the two methods, we may issue an invoice or credit for difference.
As a general rule, orders cannot be shipped to PO boxes, due to UPS and Federal Express restrictions.
Non-Delivery, Damage and Insurance Investigations
It is the responsibility of the purchaser to track and verify the delivery of products purchased from Serialio.com.
If tracking information indicates an issue or if package has not been received within 30 days of shipment, you must contact TyreVogue. TyreVogue will work with our shipping providers and provide details directly to you once available. Some investigations can take up to a month to conduct based upon the cause of delay and the carrier of shipment.
It is the responsibility of the receiver to notify us immediately upon identification of possible tampering with or damage to a package. If you receive a damaged or opened package, you must also report this immediately to the carrier delivering package. If package was delivered in your absence, contact the courier immediately upon identification of an issue and make sure to note any case/reference number they provide. Also, please take digital photos of the condition of the box and/or it’s contents immediately and contact us with the specific details. Due to the delays and uncertainty of insurance claim processing, we will be unable to ship replacement parts until claim is closed and monies received. If there is an urgent need for an item, customer must purchase a new item and TyreVogue will refund original purchase price upon receipt of reimbursement from Insurance company.
After 45 days from shipment, due to courier tracking limitations, we have no resources available to locate package and will be unable to assist you. Please avoid this problem by keeping close contact with Serialio if you suspect your package has been misplaced/lost/stolen.
Yes we can Ship the product internationally. Kindly Contact us for a quote.
Address /Alternate Shipping Address & Information Verification Policy
Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver’s license, like a standard walk-in retail outlet. Instead we conduct address verification though our merchant services and/or your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit. Orders with
different Bill to and Ship to addresses may experience delayed processing, dependent upon the amount of time required to
verify the validity of information provided.
Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity
Orders with the same billing and shipping address or an alternate shipping address recognized by the card issuer will ship the quickest.
Information Verification & Suspected Fraud
During our verification process, we may contact you via telephone, email or direct mail. We may also contact the credit card company, issuing bank or obtain additional information from third-party sources. If the information provided does not coincide with information on file, if you do not respond to our emails or phone messages regarding pending order, or there is reason to believe that the card is being used fraudulently, we will cancel the order immediately and request that it be re- entered using verifiable information.
If you have reason to believe that your card may have been used fraudulently for purchase of merchandise from TyreVogue, contact us and we will work with you to verify the validity of a charge and if necessary, assist in the process of reporting fraud to your Credit Card issuer.
If it is determined that customer information is being used fraudulently, we will cooperate to the fullest with law enforcement agencies.